Cancellation & Other Policies

Please note that for most reservation cancellations or modifications, a notice of at least 72 hours prior to the arrival date is required. However, during high season (June 01 – September 30) or special events such as conferences, music festivals, or regattas, a cancellation notice of up to 30 days is required.

If a cancellation notice is provided less than the required time stated in the booking confirmation email, for most reservations a “Late Cancellation Fee” equal to one night at the regular/non-discounted room rate will be charged. For reservations of three nights or longer, the “Late Cancellation Fee” is 50% of the total reservation amount. In the case of a “No Show,” the fee will be equal to the full reservation amount. Please be aware that modifying your reservation will result in a change in the room rate. The minimum stay at Balmoral House is two nights.

To cancel a reservation, it is necessary to send a cancellation notice via email to:
Cancellations made over the phone will not be considered valid.
For reservations made through third-party providers such as, Expedia,, etc., the cancellation must be done on the same website where the booking was made. Please be aware that we are unable to cancel reservations made through third-party providers on our end.

Please note that we do not charge customers in advance; however, having a valid credit card on file is mandatory for making a reservation.

It is essential to ensure that the credit card information provided is accurate and valid for the time of arrival. If the credit card information is submitted incorrectly or if the credit card expires before the arrival date, we cannot guarantee the reservation. We appreciate your attention to this matter and look forward to welcoming you to our establishment.

You can update expired credit card information here…

As part of our services, we offer complimentary parking permits to our guests for the duration of their stay. We kindly request that both the room key and parking permit are returned at check-out time by 2 pm to ensure they are available for the next guest. Please note that a parking permit replacement fee of $125.00+tax and a room key replacement fee of $35.00+tax will be charged if they are not returned. Thank you for your understanding and cooperation in this matter.

Taxes in Newfoundland are:
HST: 15% & St. John’s Accommodation Tax: 4%
Prices listed on our website are in Canadian Dollars.


Balmoral House is fully compliant with the “Newfoundland and Labrador Smoke-Free Environment Act” (O.C. 98-122) and is designated as a 100% Smoke-Free establishment. Smoking is strictly prohibited anywhere on the premises. Please be aware that violating our “Non-Smoking policy” will result in fines, charges for room sanitization, and other associated fees. We appreciate your understanding and cooperation in maintaining a smoke-free environment for the comfort and well-being of all our guests.

While we truly appreciate and adore pets, we regret to inform you that we are unable to accommodate them at our establishment. We maintain a pet-free environment throughout the entire facility. We apologize for any inconvenience this may cause and appreciate your understanding in this matter.

In accordance with the City Safety Regulations, we are required to limit the number of guests per room for the safety and comfort of everyone. As a result, we can only accommodate a maximum of two guests per room. We appreciate your understanding and adherence to these regulations.

We are pleased to offer discounted rates for consecutive multiple-night reservations. Our Online Booking System provides even better rates for stays of 3 nights or more. During the off-season period (November 01 – May 01), we offer up to a 50% discount on our luxurious rooms for reservations of more than two nights. We invite you to take advantage of these special offers and enjoy an extended and affordable stay at our establishment.

Balmoral House management and staff would like to inform guests that we cannot accept liability for any injuries or losses incurred during your stay, or for any damage or loss to personal property brought onto the premises. We are also not responsible for any illness, accidents, or damages to vehicles that may occur.

Please note that we do not assume responsibility for the quality of services provided by third-party service providers. Additionally, we do not have control over the accuracy of information listed on third-party advertising platforms.

Regarding reservations made through third-party service providers, we cannot be held responsible for any mismanaged cancellations.

For the safety and comfort of all guests, we kindly request that camping equipment, portable barbecues, fuel or propane tanks, candles, bicycles, and scooters are not brought onto the premises.

We strive to provide high-quality accommodation and kindly ask guests to be respectful when consuming food or drinks in the bedrooms. Any damages caused by negligence, including stains on the carpeted areas, will be the responsibility of the guest, and additional charges may apply.