Email notice of at least 72 hours before the arrival date is required for most reservation cancellations or modifications. For bookings, during high season (June 01 – September 30), or special events (i.e., Conference, Music Festival, Regatta) up to 30 days cancellation notice may be required. If a cancellation notice is provided less than the required time stated in the booking confirmation email, the customer will be charged a “Late Cancellation Fee” equal to one night at a regular/non-discounted room rate. Reservations for three nights or longer the cancellation fee is 50% of the reservation amount. “No Show” is equal to the full reservation amount.
CANCELLATION NOTICE MUST BE E-MAILED. Cancellations by phone are not valid.
Reservations made with third-party providers like BOOKING.COM, Expedia, HOTELS.COM, etc. must be canceled where the booking was made.